PINEYRO CAPITAL GROUP INC. EMAIL / TEXT POLICY

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Email/Text Policy (Last updated: October 18, 2022)  
Pineyro Capital Group Inc. (“us,” “we,” or “our”) offers various ways to communicate with our representatives to ensure your experience with us is as convenient as possible. In addition to speaking with us by phone, we may also communicate with you through email, text messages, and other forms of communication.

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Email and text messages you receive from us are conditioned upon your agreement to the following Email and Text Message Policy.

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We do not share any information we obtain for SMS consent with any third-party affiliates or third parties.  

SMS opt-in or phone numbers provided for the purpose of SMS are not shared.  

 

EMAIL POLICY

Communicating with Us  
Communicating with us through email can be convenient, but the effectiveness of email messages may be limited and at times may be brief and informal. Due to simultaneous communications and other factors, emails may not provide an accurate representation of our relationship regarding obtaining a loan. Communication may occur through various forms, including email, phone calls, text messages, letters, in-person conversations, and others. An email by itself may not accurately represent our entire communication or intentions and may be taken out of context. All official matters regarding a loan should be confirmed in a signed writing.

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Receipt of Your Email 
Sending us an email does not constitute putting us on notice of any matters included in that email. Time-sensitive information may not be received or reviewed by us promptly. Emails are subject to virus and spam filters, which may delay or reject receipt. For urgent matters, please call us and confirm the call in writing through email or another method.

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Email Monitoring and Security 
Email communication uses the internet, an open system. We cannot guarantee that emails sent to or received from us are secure, complete, or free from viruses, or that emails will not be lost, intercepted, destroyed, delayed, or prevented from reaching us. Avoid sending time-sensitive or personally identifiable information through email. We disclaim any liability for lost, intercepted, or delayed emails.

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All incoming and outgoing emails are subject to monitoring. We may also record or monitor other communication methods such as phone calls, text messages, and social media interactions. Your use of these communication methods constitutes consent to such recording and monitoring.

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Viruses and Email Disclaimer  
Emails can transmit viruses or malicious code. While we aim to ensure our emails are free of viruses, it is the recipient's responsibility to verify this. We disclaim any responsibility for loss or damage arising from receiving, using, or storing our emails. Introducing viruses, malicious code, or obstructing our systems through email is prohibited and subject to prosecution.

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Electronic Signature Disclaimer 
Emails from us do not constitute an electronic signature unless explicitly stated. Email communication is not intended to provide or confirm an interest rate lock, unconditional loan commitment, or approval. Official documents and agreements will be provided in signed writing.

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Privileged and Confidential Information  
Emails may contain privileged information protected by attorney-client or attorney work-product privilege. If you are not the intended recipient, notify the sender and delete the email. Unauthorized use, disclosure, or distribution of confidential or privileged information is prohibited.

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Email Content Disclaimer
We disclaim liability for errors or omissions in email communication. Emails are not guaranteed to be free from errors or viruses. The content of emails, unless explicitly stated, should not be relied upon as legally binding or definitive.

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TEXT MESSAGING POLICY

Additional Disclosures
By providing your phone number and agreeing to receive text messages, you consent to Pineyro Capital Group Inc. and its affiliates contacting you about your application, loan, or services via text message or phone call, even if your number is on a Do Not Call Registry. Consent is not a condition for using our services. Message and data rates may apply based on your wireless plan. ​You agree to indemnify us for any claims or damages resulting from violations of the Telephone Consumer Protection Act. Notify us immediately if you change your phone number. To stop receiving text messages, reply with “STOP” to any text message.

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GOVERNING LAW 
By providing your email or phone number, you agree that the laws of the State of Florida govern this communication. Any disputes will be resolved in the state or federal courts of Broward County, Florida.

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DISCLAIMERS AND LICENSES
Pineyro Capital Group Inc. is an Equal Housing Lender and complies with the Equal Credit Opportunity Act (ECOA) and all federal regulations. We do not discriminate based on race, color, religion, national origin, sex, marital status, military status, age, or receipt of public assistance.

 

RESERVATION OF RIGHTS
We reserve all rights to the content of our emails and text messages. Reproduction or distribution requires prior written permission.

 

OUR PRIVACY POLICY AND TERMS OF USE
Our Privacy Policy is available HERE (https://www.floridamortgageinfo.com/privacypolicy) and our Terms of Use are available HERE (https://www.floridamortgageinfo.com/termsandconditions). By opting in to receive text messages or providing your email, you agree to these policies.

 

TO STOP RECEIVING TEXT MESSAGES
To unsubscribe from text messages, reply with “STOP” to any text received from us. You will receive a confirmation and no further messages.

 

INQUIRIES ABOUT TEXT MESSAGES OR EMAILS  
For complaints about text messages or emails, please call 833-247-5626 (LOAN) or email us at compliance@pineyrocapitalgroup.com